Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.

Absolutely! We are committed to ethical beauty, ensuring all our products are 100% cruelty-free.

Check out our Sets collection, which dives deeper into the benefits of each shampoo and conditioner!

We recommend trying out our Volumizing Root Lift, a lightweight spritz style that's great for all hair types. Add a little boost to your hair's texture or help build body on the go, when you need a little oomph.

Currently, we ship to the contiguous United States only. As we grow, we hope to soon offer international shipping as well!

Shipping rates vary based on location and order size. Please refer to our shipping policy for detailed information.

Yes, we accept returns within a specified period. Please review our return policy for more details.

Log in to your account to track orders, manage addresses, and update personal information.

For questions about our products or an order you placed with us, please email help@btymark.com

For any other comments or feedback, message us through our Contact page.